Repatriation of Mortal Remains

What is repatriation of mortal remains?

Where a member, spouse or child passes away in an area that is more than 50 kilometres away from the primary residence, the costs of the repatriation of the body of the deceased to the primary residence, will be covered. This is an additional service offered and costs cannot be reimbursed. The transportation extends to the rest of Africa (SADC Counties).

  • The benefit is free to members of the Fund – all costs are paid by the Insurer;
  • Telephonic assistance with the arrangement of funeral or cremation, should the event occur outside the normal place of residence;
  • Transferring of ashes to the normal place of residence after cremation;.
  • Assistance with obtaining the death certificate should the death have occurred in unnatural or unusual circumstances.

You or your family members may contact the Doves 24hour call centre number which can be used to direct calls to the nearest branch throughout the country.

Doves Call Centre: 0861 025-500

When claiming this benefit, please provide:

  • Name of the Fund;
  • Name of the Employer of the deceased and provide deceased’s personal details