Exit Claims

  • A fully completed withdrawal notification
  • A certified copy of the member’s identity document
  • Proof of banking details
  • Physical address for member
  • Tax Number

Death Claims

  • A certified copy of the death certificate
  • A certified copy of the identity document
  • Proof of earnings/payslip (where applicable)
  • Certified copies of identity documents of beneficiaries
  • Certified marriage certificate or customary union or affidavit

(where applicable);

  • Funeral parlour quotation (if benefit is payable to the parlour)
    • Affidavit if principal member’s name and the name of the child differs
    • Original bank statement stamped by the bank concerned to confirm banking details
  • Certified copy of the death certificate
  • Certified copy of the member’s identity document
  • Certified copy of the wife’s identity document
  • Certified copy of the marriage certificate
  • Certified copies of all the children’s birth certificates
  • Affidavit from the wife stating:
    • If she was the only wife
    • How many children she had with the deceased
    • If the deceased had any children out of wedlock
    • If she was financially dependent on the deceased
    • Who the deceased was living with
  •  Bank statement of the wife
    • If there are children over 21 still in school, confirmation letters from the schools are required
    • If the children over 21 are not in school, the following affidavits are required from them:
      • Whether they are employed or not
      • Whether they were dependent on their father financially
      • Bank statements of the children over 21
  • If there are children born out of wedlock, the following are required from them:
    • Certified copy of the identity document of the mother/guardian
    • Certified copy of the child’s birth certificate
    • Affidavit from the mother/guardian stating:
      • Relationship to the child
      • Who the child is living with
      • If the child was financially dependent on the deceased
      • Letter of confirmation from the child’s school
  • Bank statement of the mother/guardian
    • If the child is above the age of 18 and not in school, an affidavit is required from the child stating:
      • Whether he/she is employed or not
      • Whether he/she was financially dependent on the deceased
  • Bank statement of the major child.
  • Certified copy of the death certificate
  • Certified copy of the member’s identity document
    • Certified copies of identity documents of the parents of the deceased
  • Certified copies of all the children’s birth certificates
    • Certified copy of the partner’s identity document (mother of the children) or identity document copy of the guardian
  • Affidavit from the mother/guardian of the children stating:
    • Relationship to the children
    • Who the children are living with
    • The whereabouts of the mother of the children (if the children are not living with their mother)
  • If the children were financially dependent on the deceased:
    • Bank statement of the mother or guardian of the children
    • Letters of confirmation from the children’s schools
      • Affidavits from the parents of the deceased stating:
        • Their relationship to the deceased
        • If the deceased was married or not
        • If the deceased had any children
        • If they were financially dependent on the deceased
        • Who the deceased was living with at the time of his/her death
  • Bank statements of the parents of the deceased
  • If there are children over 21, the following is required from them:
    • Letters of confirmation from their schools if they are still in school or
    • Affidavits from them stating if they are employed or not and if they were financially dependent on the deceased
    • Bank statements of the children over 21.

Funeral Claim Documents

Certified copy of the death certificate;

  • Certified copy of the member’s identity document
    • Certified copy of the identity document or birth certificate of the deceased
    • Affidavit from the member stating his/her relationship to the deceased
  • Certified copy of the marriage certificate
  • Copy of the funeral invoice and bank details of the funeral parlour
    • Bank statement of the member if he/she has paid for the funeral expenses
    • Letter from the company if they have advanced the member or the family with the funeral money (stating the amount advanced to the family or the member) and the proof of payment
    • Funeral receipt stating the name of the person who had paid funeral expenses
    • Certified copy of the identity document of the person that had paid funeral expenses
  • A bank statement of the person that paid the funeral expenses