Treating Customers Fairly (TCF) - Our Promise
✔ As a retirement fund fair treatment of customers is central to our culture.
✔ Our products and services are designed to meet the needs of identifies customer groups and are targeted accordingly.
✔ We provide customers with clear information and keep them informed before, during and after contracting with us.
✔ When we provide advice it is suitable and takes account of our customers' circumstances.
✔ Our products and services perform as promised and as expected by our customers.
✔ We make it easy for customers to change products, switch provider, submit a claim and/or make a complaint.
