FAQ

It depends on the type of claim.

For exits (resignations) claims are paid within 14 days after the last contribution for the member has been receipted by the Fund and the Fund has received complete and final documentation. Remember that your last month's contribution to the Fund will only be paid by your employer by the 20th of the following month. So the Fund can only start processing your claim towards the end of the month after you have resigned, and then only if all your documents have been received, your tax clearance has been received from SARS and your bank account details have been verified.

Example - If you resign at the end of February the Fund will only receive your February contribution by the 20th of March. After your contribution has been receipted and invested the Fund can only start to process your claim.

Death claims are paid within 12 months.
Funeral claims are paid within 48 hours.
Disability claims are paid within 3 months.

• If your employer does not inform the Fund that you have left (often claim forms are only received by the Fund a few months after the member's last working day).
• If the member and employer does not sign the form, or the employer has not stamped the form.
• If the employer does not complete and send the correct forms.
• If the Fund does not have a valid tax number for the member.
• If the employer makes an additional payment of a contribution after you have left.
• If you get another job and are back working in the industry the month after you left your previous employer your money remains in the Fund and will not be paid out to you as you continue to be a member of the Fund.
• If your employer is non-compliant in paying over your contributions to the Fund.

You should complain to the Fund directly by sending an email to the Principal Office of the Fund at This email address is being protected from spambots. You need JavaScript enabled to view it..

The Principal Officer may address the complaint immediately or may need to institute an investigation to ascertain the causes that led to the complaint. Where necessary, the Principal Officer will refer the complaint to the Board of Trustees for consideration.

If the Fund’s response deems to be unsatisfactory, or the Fund fails to address the complaint, the member has the right to refer the case to the Pension Funds Adjudicator. There is no charge to lodge a complaint with the Adjudicator’s Office.  You can contact the Adjudicator's Office on: E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: 012 346 1738/012 748 4000 Fax: 086 693 7472

You will receive an annual Benefit Statement in November each year that will show your value in the Fund as at end of February of that year. End of February is the financial year-end of the Fund.

If you cannot wait for your benefit statement you can either:

• Call the Fund Call Centre on 011 544 8300
• Register on a new online tool that helps members see their Fund values, help with retirement planning and much more! https://transport.benefitcounsellor.com/login

To register type: transport.benefitcounsellor.com in your internet browser and follow the 7 easy steps. Once registered, you can dial *120*15552# or WhatsApp 087 240 7004 to see your fund balance.

The Fund receives between 4000 and 7000 claim forms per month. These are sent directly to Sanlam Front Offices by the employers. Sanlam makes sure that the documents are complete. Sanlam will send an SMS to the members to confirm that documents have been received and will ask for outstanding information if that is required.

Call 011 544 8300 to find out. The claim form also contains a list of supporting documents that must be attached when sending in the claim.

STEP 1: Fill in the claim form Where to get a claim form:

• www.rflipfund.co.za or click here.
• Call 011 544 8300 or visit the TSRF walk-in-centres in Braamfontein, Durban and Bellville (Cape Town)
• Employer ‘s HR department
• All claim documents to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.

The claim form includes a list of supporting documents that must be attached when sending in the claim.

STEP 2: Get the employer to sign the claim form. Your employer or HR department will need to complete and sign the claim form so that the claim can be processed and payment made. Disability claims require a medical certificate (confidential Medical Report completed by a physician) to be verified by the Funds appointed medical provider. Death and Funeral Claims require certified copies of the Death certificate for verification and supporting documents as required on the claim form.

STEP 3: Submit Claim Submit the signed and stamped claim form with the required supporting documents to the TSRF walk-in centres in Braamfontein, Durban or Bellville. Or submit via fax or e-mail: Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Fax: 086 593 0006

Kindly address all Transport Sector Retirement Fund claim related enquiries to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Claim queries can be made via the Call Centre: Tel: 011 544 8300

The claim process:

1. All documents are received and verified by Sanlam
2. Sanlam forwards completed documents to SALT EB
3. SALT EB requests bank verification
4. Tax directive is applied for via SARS by SALT EB
5. Payment is made by SALT EB

The Pension Funds Act allows 12 months for death benefits to be paid. The Board of Trustees must make sure who all the dependants are and t what extent they were dependent on the member. This may take a few months to finalise.

Make sure that you complete a Beneficiary Nomination form to identify your dependents. You will find this form on this website under Forms Download.

• Call the Fund Call Centre on 011 544 8300
• Register on a new online tool that helps members see their Fund values, help with retirement planning and much more! https://transport.benefitcounsellor.com/login

To register type: transport.benefitcounsellor.com in your internet browser and follow the 7 easy steps. Once registered, you can dial *120*15552# or WhatsApp 087 240 7004 to see your fund balance.

Sick and leave pay is paid by the Bargaining Council and the Fund can therefore not assist members with this enquiry. Please visit your nearest NBCRFLI Office.

You will be informed via SMS when your employer has not paid over contributions to the Fund for 60 days. You can also contact the Fund on (011) 544 8300 to speak to an agent.

Benefit statements are distributed to your employer in November each year. Please ask your employer for a copy of your statement.

Once a year in November.

Please inform the Fund by either calling the Call Centre on (011) 544 8300 or send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Please inform the Fund by either calling the Call Centre on (011) 544 8300 or send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it. or visiting one of the Fund's walk-in centres.

The Fund will take legal action against the employer - no action is required from members.

www.rflipfund.co.za  or www.transportsectorfund.co.za 

In the case of a death claim - each dependent/nominee that receives money will receive a payment into their own account. So yes, more than 1 payment is made.

In case of a retirement claim or exit claim usually only 1 payment is made. The exception is where the employer is behind in the payment of contributions. Then the Fund will make a follow-up payment to the member once the employer pays the outstanding contributions. This means that the Fund will pay your benefit when you claim and will then make another payment once your employer has paid over the outstanding contributions.

At retirement only the first R 500,000 is tax free.

When you resign and exit the Fund before retirement only the first R 25,000 is tax free.

These tax-free amounts are cumulative over your whole lifetime. If you have resigned before and received the R 25,000 tax free it means that with a subsequent exit all your money will be taxed.

No

A payment letter and IT3 certificate is posted to the address you gave on your exit form. If you did not receive yours, you can Call 011 544 8300.

To apply or for more information, please contact FNB:

Tel: 087 736 6000

SMS: SMS the word "Home" to 30752

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contributions (that are allocated towards retirement savings) are invested by the Fund over the term of your membership. The interest earned on the contributions invested is also added.

The Fund invests your contributions in Life Stage portfolios based on your age and remaining term to retirement as follows:

Member 54 and younger - Growth Portfolio
Members 55 to 63 - Conservative Portfolio
Members 64 and older - Cash Portfolio

Go to Fund Benefits, Disability on this website to read more.

Go to Fund Benefits, Death on this website to read more.

Go to Fund Benefits, Retirement on this website to read more.

Go to Fund Benefits, Withdrawal on this website to read more.

Go to News on this website to read about your Fund in the Fund newsletter.

Go to About the Fund, Trustees to read more about the Board of Trustees.

Go to About the Fund, Rules to read the Rules of the Fund.

Any question posed that the BOT does not have an answer for must have the reply:

Sorry we are unable to assist with your enquiry. Please contact the Fund Call Centre on 011 544 8300 or visit one of the Fund Walk-in Centres. Go to Contact the Fund to see the details of the various Walk-in Centres.