How to Claim

 

Claim Step 1 

Step 1 - Fill in your claim form

Where to get a claim form:

  1. From the Documents section of this website or to the right of this page.
  2. Call 011 544 8300 on share call or visit the Sanlam RFLIPF Walk-in centres in Braamfontein, Durban or Bellville.
  3. Employer's HR department.

The claim form includes a list of supporting documents that must be attached when sending in the claim.

The following information must be indicated on the claim form:

  • Member’s contact telephone/cell number and address
  • Member’s ID number and date of birth
  • Valid Tax number (PAYE number that starts with 7 is not valid tax number)
  • Date leaving the Fund (end of the month member left)
  • Last contribution paid by member and employer
  • Annual income
  • Reason for leaving (resigned, retired, retrenched, dismissed, end of contract, disability)
  • How benefit must be paid (i.e. cash to bank account, transfer to another fund etc)
  • Banking details
 
Claim Step 2

Step 2 - Get employer to sign and stamp the claim form

Your employer or HR department will need to sign and stamp the claim form so that the claim can be processed and payment made.

Disability claims require a medical certificate to be verified by the Fund’s appointed medical provider.

Death and Funeral Claims require copies of the Death certificate for verification, letter of executorship, beneficiary details and estate late account details.

The following is required to finalise claim:

  • Completed claim form (ALL FIELDS), signed by member with date, and signed and stamped by employer with date.
  • Copy of bank statement showing member’s name, stamped by bank or letter from bank confirming bank details, must have member’s name and ID or passport number on the letter. If no ID and only passport, letter from bank always required.
  • Certified copy of member’s ID/passport.
Claim Step 3

Step 3 - The Claims Process

  1. All documents are received and verified by Sanlam.
  2. Claims are investigated by the trustees to determine the benefit location (in death cases).
  3. Tax calculation is applied.
  4. Bank verification is received.
  5. Payment is made.

You need to submit your claims before the deadlines.

Claim form Deadlines

Exit Claims

There is no specified deadline by which exit claims must be submitted.

Disability Benefits Claim

Notify the Fund about disability within 3 months from last day of service. Submit claim and all supporting documents within 6 months for consideration and approval.

Funeral Benefits Claim

Within 6 months from the date of death.

Death Benefit Claim

Within 12 months from the date of death.

 

Supporting Documentation Required

Claim forms must be accompanied with relevent supporting documentation.

Exit Claims

Required Exit Claim Documents:

  • A fully completed withdrawal notification
  • A certified copy of the member’s identity document
  • Proof of banking details
  • Physical address for member
  • Tax Number
Death Claims

Required Death Claim Documents:

  • A certified copy of the death certificate
  • A certified copy of the identity document
  • Proof of earnings/payslip (where applicable)
  • Certified copies of identity documents of beneficiaries
  • Certified marriage certificate or customary union or affidavit

 (where applicable);

  • Funeral parlour quotation (if benefit is payable to the parlour)
  • Affidavit if principal member’s name and the name of the child differs
  • Original bank statement stamped by the bank concerned to confirm banking details

Death Claim of a Member Who was Married and had Children Out of Wedlock:

  • Certified copy of the death certificateCertified copy of the member’s identity document
  • Certified copy of the wife’s identity document
  • Certified copy of the marriage certificate
  • Certified copies of all the children’s birth certificates
  • Affidavit from the wife stating:
    • If she was the only wife
    • How many children she had with the deceased
    • If the deceased had any children out of wedlock
    • If she was financially dependent on the deceased
    • With whom the deceased was living
  • Bank statement of the wife
  • If there are children over 21 still in school, confirmation letters from the schools are required
  • If the children over 21 are not in school, the following affidavits are required from them:
    • Whether they are employed or not
    • Whether they were dependent on their father financially
    • Bank statements of the children over 21
  • If there are children born out of wedlock, the following are required from them:
    • Certified copy of the identity document of the mother/guardian
    • Certified copy of the child’s birth certificate
    • Affidavit from the mother/guardian stating:
      • Relationship to the child
      • With whom the child is living
      • If the child was financially dependent on the deceased
      • Letter of confirmation from the child’s school
  • Bank statement of the mother/guardian
  • If the child is above the age of 18 and not in school, an affidavit is required from the child stating:
    • Whether he/she is employed or not
    • Whether he/she was financially dependent on the deceased
  • Bank statement of the major child.

Death Claim of a Member Who was Not Married and had Children:

  • Certified copy of the death certificate
  • Certified copy of the member’s identity document
    • Certified copies of identity documents of the parents of the deceased
  • Certified copies of all the children’s birth certificates
    • Certified copy of the partner’s identity document (mother of the children) or identity document copy of the guardian
  • Affidavit from the mother/guardian of the children stating:
    • Relationship to the children
    • With whom the children are living
    • The whereabouts of the mother of the children (if the children are not living with their mother)
  • If the children were financially dependent on the deceased:
    • Bank statement of the mother or guardian of the children
    • Letters of confirmation from the children’s schools
      • Affidavits from the parents of the deceased stating:
        • Their relationship to the deceased
        • If the deceased was married or not
        • If the deceased had any children
        • If they were financially dependent on the deceased
        • Who the deceased was living with at the time of his/her death
  • Bank statements of the parents of the deceased
  • If there are children over 21, the following is required from them:
    • Letters of confirmation from their schools if they are still in school or
    • Affidavits from them stating if they are employed or not and if they were financially dependent on the deceased
    • Bank statements of the children over 21.
Funeral Claims

Required Funeral Claim Documents:

Certified copy of the death certificate;

  • Certified copy of the member’s identity document
    • Certified copy of the identity document or birth certificate of the deceased
    • Affidavit from the member stating his/her relationship to the deceased
  • Certified copy of the marriage certificate
  • Copy of the funeral invoice and bank details of the funeral parlour
    • Bank statement of the member if he/she has paid for the funeral expenses
    • Letter from the company if they have advanced the member or the family with the funeral money (stating the amount advanced to the family or the member) and the proof of payment
    • Funeral receipt stating the name of the person who had paid funeral expenses
    • Certified copy of the identity document of the person that had paid funeral expenses
  • A bank statement of the person that paid the funeral expenses