Thank you to all of you who recently took the time to complete the Fund’s Member Survey. Your feedback helps us to understand you better, and guides our service offering towards meeting your unique preferences and requirements.
Congratulations to Joseph Boesak whose name was randomly selected during a lucky draw. He wins a R1000 Pick and Pay voucher for participating in the online survey.
Joseph is employed as a driver with H2K Carriers in Cape Town. He loves his job and travels all over the country in his truck. He has worked for the company for the past 4 years.
This is what you had to say
90% of members indicated that they have access to the internet on their cell phone.
Results show an overwhelming need for electronic communication and we are very satisfied with the website usage by members and this can be seen in the hits on the website exceeding 400 000 per month.
79% of members have a basic to good understanding of investments in general; this is up from 73% during 2020.
78% of these said that the newsletter enhances their understanding of the Fund and 75% said that the newsletters were easy to understand. 68% of members indicated that they received the Fund newsletter on their phones (61% in 2020).