Survey

Member Communication Survey

The TSRF provide members with regular communication in respect of their retirement fund. We believe communication is vital to ensure that members make informed choices regarding their investments and benefits. In order to get it right we need you to tell us what we are doing well and where we need to improve. Please assist by taking a few minutes of your time to complete the questionnaire. Your answers will greatly assist us to improve our communication to you. If you complete the survey (and provide your cell number) by 30 September 2020 you stand a chance to win a Pick & Pay Gift card to the value of R1000

Q1. Please provide your cell phone number for the draw to win the R1000 Pick & Pay Gift voucher

Q2. Have you ever attended a meeting where the Fund benefits were explained?
YesNo Please Comment:

Q3. Do you understand your benefits?
YesNo Please Comment:

Q4. Do the Fund benefits meet your needs?
YesNo Please Comment:

Q5. Do you understand the information in your benefit statement?
YesNo Please Comment:

Q6. How would you like to receive important information from the Fund? (You may tick more
than one)
From my Employer via Posters and NewslettersFace to Face presentations at my workplaceNewsletters posted to my home addressSMS sent to my cell phoneEmailed to my work email addressEmailed to my personal email address

Q7. Have you ever received the Fund videos via sms on your cell phone?
YesNo

Q8. How would you rate the Fund videos
Video is easy to understand YesNo
Video is useful and interesting YesNo
Video improves my understanding of the Fund YesNo

Q9. Have you ever received the Fund newsletter via sms on your phone?
YesNoNot Sure

Q10. How would you rate the Fund newsletter?
Newsletter is easy to understand YesNo
Newsletter is useful and interesting YesNo
Newsletter improves my understanding of the Fund YesNo

Q11. Do you feel that you receive enough information about the Fund?
DefinitelyI need more information Please tell us what information you need:

Q12. Do you have access to the Internet? (Please tick more than one if appropriate):
At homeAt workOn my cell phoneNo

Q13. If you look for information on your benefits or how to claim, where do you find the info? (Please tick as many as applicable)
From the TSRF (Principal Officer or Trustees)From Walk-in CentresFrom Call CentreFrom the Fund’s websiteFrom the Fund's Facebook PageFrom colleagues and friendsFrom my Employer

Q14. Have you ever stopped at the Highway Junction truck stop in Harrismith?
YesNoNot Sure

Q15. If you have stopped there have you seen the Fund's communication material at the truck stop?
YesNoNot Sure

Q16.How valuable is a secure truck stop to you where you can overnight?
Very valuableValuableOf no value

Q17. Please rate your experience when contacting the Fund:
Walk-in Centres GoodPoor
National Call Centre GoodPoor
Please comment:

Q18. Have you ever visited the Fund's website?
YesNo If no, please tell us why you have not visited the website?

Q19. Have you visited the Fund's Facebook Page?
YesNo If no, please tell us why you have not visited the Facebook Page?

Q20. Overall, rate the communication information/ material you receive from the Fund
Information is easy to understand YesNo
Information is useful and interesting YesNo
Information enhances my understanding of the Fund YesNo

Q21. Do you believe that you will have enough money to retire one day?
YesNoNot Sure

Q22. Are you registered to use the On-line Benefit Counselling Tool?
YesNoWas not aware of the tool If yes, do you feel the tool has been of benefit to you?
Please comment:

Q23. Do you understand that your retirement savings should be considered long-term in nature and that you should remain invested for as long as possible?
YesNo Please comment

Q24. Do you understand that to preserve (keep) your accumulated savings invested when you exit the Fund will be more beneficial to you in the long run?
YesNo Please comment

Q25. Are you aware that you may preserve your benefits when you leave by becoming a paid-up member of the Fund?

YesNo

Q26. Are you aware that you can become a deferred member of the Fund by delaying the payment of your retirement benefit until you need it?
YesNo

Q27. Do you understand the investment portfolio offered by the Fund?
YesNo Please comment

Q28. If you look for information on your benefits or how to claim, where do you find the info? (Please tick as many as applicable)
I have no understandingI have a basic understandingI have a good understanding

Q29. Do you have any other investments outside the Fund?
YesNo Please comment

Q30. Please tell us how long you have been a member of the Fund?
Less than 10 yearsMore than 10 years

Q31. Please tell us how old you are?
Younger than 30Between 30 and 40Older than 40Older than 50

Q32. Please indicate what type of work you do?
DriverDriver assistantVehicle maintenanceWarehouseAdministrationFinanceSupervisorManagerOther If other, please specify:

Q33. What can we do to improve our communication with you?